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Processing Time & Price Shipping

Shipping costs vary depending on the shipping destination. You can get a calculation of your exact shipping charges by adding items to your cart, proceeding to checkout, and entering your mailing address. The shipping cost will automatically update and display in your total costs.

Shipping & Handling

We process orders on business days which are Monday through Friday

– Production time: 7 – 10 days*

– Shipping: We use flat shipping rate of:

Standard Shipping: First item price: $5.99 and each addition $2.99

Safe Shipping: First item price: $11.95 and each addition $5.99

Shipping to Eu, South Africa, Colombia, Chile, Canada, Australia, Brazil, Mexico, Israel, New Zealand $10.99

With this delivery package. We will prioritize processing your order first. The item you order will be prioritized for production. And we"ll use the shipping company"s highest delivery plan to get it to your address as quickly as possible. In addition, when you have problems related to your order, we will prioritize handling your case.

– Estimated Delivery: 12– 20 days* (in regular seasons) excluding Sunday or more depends on holiday seasons.

(*This doesn’t include our 7 - 10 days processing time)

About Late Deliveries

Our shipping partners do their best to ensure you receive your package on time, however occasional delays do occur. tosixs.com cannot be held responsible for delays caused by unforeseen or uncontrollable events such as:

Possible Reasons for Delay

Incorrect Address

Missing apartment, building, floor, or unit number

Severe weather conditions

International customs procedures

Tracking Number:

Your tracking number will be sent to you via the email you used to place the order. If you did not receive a tracking number AFTER the processing days have been completed THEN email us for more updates. 

Tracking number says “Pre shipment” / “Label not in system, what does this mean? 

Sometimes , the order says this because it has not either been shipped, USPS has not scanned it yet, your package is lost or it has been mishandled. If you find that your tracking number hasn’t updated after 2 weeks then contact us.

You will receive a confirmation email with a tracking link so that you can follow your order all the way home! Please allow 2-4 days for the carrier to scan your package into their system.

If you attempt to track your package and there is no information available that just means the carrier has not processed your package yet. When the package is scanned into their system, tracking events will populate on the tracking page.

I ordered 2+ items, but only received one… where’s my order?

We have a large assortment of products not stocked in the house when you order multiple items at a time, they may be shipped separately so they get to you faster. You may receive one item before the next. So don’t panic if you don’t receive all of your items at once…they are on the way

Why have I not received any order confirmation details?

Most times this is because our customers have accidentally entered their email in wrong. Throughout the process, we send 3-4 emails, including an order confirmation, a fulfillment notice, and a shipping notice. If you believe you may have entered your email wrong please contact us and we will fix it for you.

How do I contact you?

If you have any questions that are not on this FAQ page, please email us at [email protected] where we will promptly get back to you.

I send an Email but got no response?

Please check the email address that you sent it to and try again. We have a 24/7 days a week Support. In case there is still no reply, contact this Email: [email protected] we will answer back within 1 business day.

Can the order be delivered to multiple addresses?

We do not offer shipping to multiple addresses for a single order. If you would like items delivered to multiple addresses, please place those orders separately.

Do you offer delivery to PO Boxes or Military APO/FPO addresses?

Yes, we can send shipments to PO Boxes and Military APO/FPO addresses.

Orders shipped to APO addresses are done so via DHL Global Mail, and then are turned over to USPS for final delivery (through the military mail system). Shipments to APOs can take up to 45 additional days to arrive.

Unfortunately, once the package enters the military mail system, tracking ceases to update for military security reasons. This means that we no longer have visibility of your order and cannot provide tracking information.

If your package is already sent out, please contact the local express company for this issue. Normally they will call the contact number shown on the parcel if the package cannot be delivered.

Lost Orders with Delivered Status – Orders with a status of “delivered”

Lost Orders with Delivered Status – Orders with a status of “delivered” is to be assumed by all parties that the order was in fact delivered. In case tracking information says delivered but you haven’t received any items

Please make sure that you have entered the correct mailing address. Check with your neighbors first, look around the entrances of your residence on back porches, in bushes, garages, under grills, or in other places out of sight.

If you’ve ruled out all of the above, we suggest reporting the issue to the local post office and file a claim. Ask them who delivered the parcel, and have them trace the precise shipping route, details about that day’s delivery. They are used to these types of questions, and can usually provide helpful information. 

We do not cover service errors, including loss, theft, or postal/shipping issues. If an investigation determines that the package was not delivered due to a shipping error, kindly send us the proof and then we will further assist you with refund or reshipment of the items.

What Shipping Method does tosixs.com Use?

We use the service of many different shipping companies: USPS, DHL, FedEx... . For a detailed explanation about each shipping method, destinations and approximate delivery times, please see detail.

What Countries does tosixs.com Deliver to?

We can deliver orders to most countries in the world. Goods are sent from our warehouse by courier, and delivered direct to your door (home or company address). Please check Shipping Policy to get more details.

If an Item is Missing a Manual

Some of tosixs.com products are supposed to ship with a manual but…

Sometimes the manual just isn’t very good, and you need more help with the product.

Sometimes we made a mistake and the manual was not put in the box.

Sometimes the product is new, and the manufacturer manual was so dire, we took it out!

Sometimes the manufacturer thought they were only selling this product B2B, so there is no manual.

Here’s how we’ll help:

Contact us with your order number and the product code. Explain whether there was a missing manual, or what aspect of the product’s function you need help with.

If a manual was omitted accidentally, we’ll give you a link where you can download it.

If the product has no manual, chances are we are already working on making one ourselves, and we’ll send that to you when it’s done.

Currently we only offer English manuals for all our products.

If an Item is Missing Accessories such as Earphones or a Cable

First, check the details in the product description again on tosixs.com to make sure it is supposed to have what you think it should.

If you’re really missing something, please contact us, and here’s how we’ll handle it:

Give us your order number and the product code.

If the missing part is hard to describe, please provide a photo and reference a similar product photo on tosixs.com

If we confirm something is missing, we’ll send it out to you free of charge.

If your Item is Delivered Missing Some of Its Parts

If a key part of your product is missing on delivery, here is how we can solve the problem for you:

Contact us first, with your order number and product code; we will help to clarify what part is missing.

For major, expensive and integral product parts we may need to follow it up as a “lost/stolen in delivery”

If the part is small or an accessory, we will most likely be able to help you by simply re-sending it.

If you Receive a Multi-item Delivery with Some Items Missing

Is something missing from your order? Then simply follow these steps:

Unpack all the products because sometimes our packing staff save space by placing smaller items inside the boxes of bigger items.

Check the status and comments of your order on tosixs.com, and see if you received any emails from tosixs.com about the order. It’s possible we split your order into more than one delivery to speed things up.

Next, you should contact us to explain the problem. Provide your order number and clearly describe which item(s) is missing. We can cross-check our warehouse records to show that the correct products were indeed packed and dispatched… meaning that the item(s) went missing during shipping and has been lost/stolen. (This is very rare, but it can happen.)

If it is definitely a lost/stolen item issue, you need to contact the courier company that delivered your item and register a formal complaint. You must do this as soon as possible following delivery. The tracking number is available from the packaging and from your tosixs.com order history. It’s imperative that you, or the recipient of the delivery, contact the courier company directly and follows the steps in their incident reporting system. They will provide you with confirmation of your complaint, and we can then confirm the incident on our side when we speak to the courier.

In order to combat fraud, we cannot independently verify lost/stolen item complaints. This means that we have to wait for the decision of the courier company about whether they accept the claim to provide compensation. If they accept the claim, depending on the case they will either offer you compensation or, more commonly, compensate tosixs.com. In that case we will inform you and either pass on the refund directly or make a new delivery to you – it will be your choice to make.

Sometimes the confirmation process from the courier can take a while, and you could consider making a new order on tosixs.com in the meantime if you need the products urgently.

If there is Some Problem Receiving the Delivery due to Customs

Usually, when you import goods from tosixs.com , the packet will be inspected by your local Customs office.

There’s usually no reason to worry because:

tosixs.com provides all the necessary paperwork for your shipment;

In most countries it’s pretty easy to import most kinds of consumer electronics;

The actual process of customs clearance is usually handled completely by the delivery company ;

If there is any duty (import tax) or other charges to pay, the courier will usually pay it first and deliver the products to you, and you pay the costs later.

We keep track of all our deliveries. In the event that an order is delayed in customs or experiencing other issues, please feel free to contact us and we will contact the shipping agent on your behalf.

Customs Liability

If, for any reason, the products cannot be delivered to you due to a Customs problem, we will discuss with you case by case about how best to handle the issue(s).

If goods cannot be delivered due to restrictions in your own country, this is solely your responsibility. For example, if you decided to try to import an Android phone, but this technology is illegal or restricted due to local laws in the delivery destination country, that is your responsibility to know about before you order from tosixs.com. If the delivery failed for that reason, we cannot offer any compensation, because as the importer it’s your job to know about the local regulations. Another situation in which you must accept liability is where your country requires you to have a licence to import commercial goods: in this case, it is your responsibility to know about this before you place an order on tosixs.com, and in the case of a failed delivery, we cannot offer any compensation.

As the importer you hold sole legal responsibility for responding to questions about imported goods delivered to yourself. Import duties, sales tax, and any other customs charges and fees, are your sole responsibility, as described in our terms and conditions. If a delivery fails because you do not respond in time to Customs communications, or you refuse to pay the applicable charges, we cannot offer any compensation.

Can I Pay COD – Cash on Delivery?

No. Sorry. We can only accept payment in advance. You can use one of our secure payment methods to pay for your order. For detailed explanation about our payment options, please see:

Payment Methods Accepted

tosixs.com primarily uses Stripe, Paypal to process secure online payments. Through Stripe, Paypal, we accept MasterCard, VISA, American Express, Discover.

My Product Has A Problem! What Can I Do?

What to do in 3 steps:

Step 1

Try to troubleshoot the item by checking the manual we provide in the package .Often we can solve the problem for you without you needing to send anything back. In many cases the product seems to have a problem, but it can be solved by restarting, installing properly, or fixing an accessory.

Step 2

If you still have difficulties with your item especially for complicated products such as Car DVD Players, GPS or TV Boxes, we